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A+ Certification (CompTIA)

Now updated to the 2003 Syllabus

The CompTIA A+ certification is the industry standard for skills expected of an entry-level computer technician.

Those holding the A+ certification have a broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.

A+ is made up of a hardware and software exam but the course is usually taken as one unit of 5 days. The 5 day course covers all of the curriculum for sitting both exams however, you will need to perform some self directed study and revision to sit the tests.

If you are considering an A+ course then take a look at the competition and you will find quite a variance in price and length of course …Beware of the 3 month courses as they are only doing this to qualify for the student allowances and student loans (it will end up costing you significantly more in the long run).

See http://www.comptia.org/certification/a/default.asp

Overview
The A+ certification targets entry-level IT professionals that have job responsibilities including: computer networking, troubleshooting or functioning as a PC technician. In order to earn an A+ certification individuals must successfully pass two exams.

Platinum Training’s 5 days course will cover all aspects of the hardware and software components which will enable individuals to pass these two exams.

Prerequisites

  • A basic knowledge of the functions of a PC
  • Keyboard and mouse skills
  • There is significant amount of content covered in this course. The student must be motivated and perform some self directed study.

Exam 220-222 A+ OS Technologies

Course Objectives software
This course will provide PC Support professionals with the skills and knowledge to support Windows 98, Windows NT and Windows 2000 users.

What skills will you gain?
This course will enable delegates to:

  • Understand DOS configuration files.
  • Understand DOS File Management.
  • Install and configure Windows 98.
  • Understand and troubleshoot Windows 98 boot sequence.
  • Configure Windows 98 applications, printing and system utilities.
  • Configure Windows 98 to be a client and/or server
  • Install and configure Windows NT.
  • Perform User management tasks.
  • Understand Windows NT File Systems.
  • Setup and manage file and folder permissions.
  • Troubleshoot Windows NT.
  • Install and configure Windows 2000.
  • Manage disks using Windows 2000.
  • Administer Windows 2000 Professional users and groups.
  • Configure Windows 2000 security and manage NTFS permissions.
  • Understand the features and functions of the Internet.
  • Be able to perform IP configuration on Windows 98, NT 4 and 2000.
  • Understand and configure DNS.
  • Describe the key functions in Windows ME.

Exam 220-221 A+ Core Hardware

Course Objectives
This course will provide students with a thorough understanding of all aspects of PC hardware and internal operations. students will also learn practical skills and use various diagnostic tools so that they can be effective immediately on completion of the course.

What skills will you gain?
This course will enable delegates to:

  • Understand the safety issues relating to PC hardware support.
  • Document and configure PC CMOS.
  • Efficiently disassemble, clean and reassemble a PC.
  • Effectively utilise an electrical test meter on a PC power supply.
  • Recognise the different processor architectures and upgrade a PC processor chip.
  • Understand the function of a PC expansion bus; install and configure expansion cords.
  • Identify different types of PC memory and install memory packages.
  • Recognise the different types of storage media and install additional IDE devices.
  • Understand, maintain and troubleshoot different types of printers.
  • Understand the theory of modem communication.
  • Install, configure and troubleshoot modems.
  • Understand the fundamentals of LAN’s.
  • Support and troubleshoot PC hardware software and peripherals.

A+ Course Content

Exam 220-222 A+ OS Technologies Exam 220-221 A+ Core Hardware
Introduction to Operating Systems
DOS, Windows3x,Windows 9x
Configuring DOS.
Navigating DOS.
DOS File management.
Configuring DOS Drivers.

Windows 98
Installing Windows 98
Disk formatting
Pre-Installation checks
Set-up Methods
Set-up Failure and recovery
Troubleshooting Windows 98 Boot Process
Windows 98 Startup disk.
Real and Protected mode components.
Navigating Windows 98.
The Desktop.
The Control Panel.
Working with Folders.
Architecture and file Systems.
Running applications in Windows 98.
Configuring Windows 98.
The Registry.
Plug and Play.
Device Manager.
Support for additional hardware.
Windows 98 Printing.
Windows 98 networking.

Supporting Windows NT 4.0 Workstation
Installing Windows NT 4.
Windows NT boot sequence.
Core boot files.
Windows NT Registry.
Control Panel.
Running applications.
Windows NT disk management utilities.
Windows NT File Systems.
User Account Management.
Troubleshooting Windows NT.

Supporting Windows 2000 Professional
Installing Windows 2000.
Windows 200 Boot Process.
Configuring Windows 2000.
Disk and Storage Management.
Managing Users and groups.
Windows 2000 security.
Windows 2000 troubleshooting.

The Internet
Internet Services.
Accessing the Internet.
Domain Names.
Internet Security.
Windows ME.

Networking
Basic LAN concepts.
Types of LAN.
LAN communications.
Network cards and cables.

Customer Service Techniques
Customer service skills.
Communication with a customer.
Handling customer complaints.
PC Functions and Components
The System Board. I/O ports and cables. Interface Cards. Modem types.
Laptop PCs. Environmental issues.

Tools and Equipment
Maintenance toolkit. Cleaning and preventative maintenance. Disposal and handling.

BIOS
The function of BIOS. BIOS components.

BIOS/CMOS settings
BIOS/CMOS setup programs.
Standard BIOS/CMOS settings.

System Resources
Interrupt Request Line (IRQ).
Direct Memory Access (DMA).
I/O Addresses (Ports).
Resource Conflicts.
Plug and Play.

High Voltage Equipment
CRT servicing and handling.
Static electricity and the human body.
Static electricity and semiconductors.

Storage Devices
Installing an IDE device.
Preparing a hard disk.
File systems.
SCSI devices.

Peripheral devices
Installing a video card and monitor.
Installing a modem.

Troubleshooting and optimisation
Troubleshooting techniques.
Troubleshooting the boot process.
Troubleshooting peripherals.

Processors
Processor Terminology.
Intel processors.
Non-Intel processors.

Memory
Memory types.
Random Access Memory (RAM).
Memory characteristics.

System board architecture
System board components.
Bus architecture.
Printers.
Dot matrix printers.
Laser printers.
Printer connections, configurations and troubleshooting.

A+ Certification Course Schedule

 


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